DESCRIPTION

SHIPPING

We can ship to virtually any address in the world. Please note that some products may have restrictions and cannot be shipped internationally.

When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Depending on the provider, estimated delivery times may appear on the shipping quotes page.

Shipping rates are weight-based. The weight of each item can be found on its detail page. For consistency with carrier policies, all weights are rounded up to the next full pound.

🌍 American

• Standard Shipping: $6.99 (4–7 days)
• Premium Shipping: $19.99 (2–3 days)
• Free Shipping: On orders $49+
• We occasionally offer FREE SHIPPING promotions.

🌏 Southeast Asia

• Standard Shipping: $4.99 (5–9 days)
• Premium Shipping: $14.99 (2–5 days)
• Free Shipping: On orders $49+

RETURN POLICY

At SZCrystal, your happiness is our top priority.

✔ 30 Day Return Policy
✔ 30 Day Satisfaction Guarantee
✔ Lifetime Warranty (available for purchase)

We want you to enjoy every moment with us, whether you’re ordering a product or returning an item. That’s why we promise to do our best to deliver amazing products and customer experience! Here are some things you might want to know:

Can I return or exchange an item?

Yes! You may return or exchange an item within the first 30 days of your receipt. Whether it’s an incorrect size, broken product, or you just changed your mind, we’ll be glad to help with a refund or replacement.

What if I just don't like my product?

No worries — we offer a 30 Day Satisfaction Guarantee. If you simply don’t like your item, just request a return within 30 days.

How do I return an item?

Please email us at szcrystalcharms@gmail.com.

• We’ll reply with the return address within 24–48 hours.
• Items must be unused (best if packaging is unopened).
• Refund or exchange will be processed once we receive the item.
• Refunds via PayPal are immediate; credit card refunds may take 3–5 business days.
• Notify us within 30 days of delivery to avoid lost-package cases.

Do I pay for shipping on returns?

Yes, customers cover the return shipping cost. We recommend using a tracked service to ensure safe delivery.

Can I cancel my order?

If the order hasn’t shipped yet, we can cancel immediately and issue a full refund. Please contact us ASAP if you ordered by mistake or changed your mind.

📩 Need More Help?

For additional questions, email us at szcrystalcharms@gmail.com — we’re happy to help!

SIZE CHART

Bracelet Length: 16cm (6.30”)

FAQ'S

Can I wear multiple bracelets on the same wrist? Can any of the stones not be worn together?

Yes, you can definitely wear as many as you want together. None of the stones from the VivaMoon shop will counteract one another.

It looks like I need every single stone on the chart because I have all of these things that I need to work on. Is that true?

Actually you only need one stone for an ailment. All of the stones have multiple benefits so it's likely just a few would cover what you need to address.

Why do I need to cleanse my crystals?

Crystals absorb energy—both good and bad. Over time, they get energetically “full.” Cleansing with white sage clears away heavy vibes, while selenite gently resets their energy. It’s like giving your crystals a fresh start so they can support you better.

Do they work?

The muscle of the mind is the hardest muscle to control; make sure that when you set your intention on each bracelet, it's with mindful thought. I have personally experienced the benefit time and time again from the stones. I've also been able to continue this business from years of success stories from happy customers who have experienced the same.

Will my bracelet look exactly like the one in the picture?

All of our semi-precious stones are in a way one of a kinds, so no one will have one just like yours! The color can vary slightly from each different stone batch we receive, but we do our best to be as consistent as possible.

How do I know what size to order?

All of our stretch bracelets are designed to fit wrists up to 15.5cm by default. If your wrist is smaller or larger than 15.5cm, simply leave your measurement at checkout — we’ll adjust it to your perfect fit before shipping.